Service and Support

IdentiSys provides unparalleled experience, exceptional support and the protection necessary to ensure security and identification systems run at optimal performance. IdentiSys Customer Engineers (CEs) are manufacturer-certified technicians and provide local on-site service and installation.

With over 1,000 combined years of installing, training and servicing experience, CEs are dependable experts and work to ensure all service needs are satisfied promptly.

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IdentiSys Service Maintenance Agreements

Customize your service maintenance agreement by choosing from the many services we offer:

  • On-Site Installation
  • Remote Installation
  • Standard and Premium Depot Services
  • Database Integration
  • Software and Equipment Training
  • Time & Materials
  • Preventative Maintenance
  • Service Bureau Printing
  • On-Site Card Production Services
  • On-Site Event Management
  • Printer/Software/ID System Rental
  • Emergency and Weekend Hours
  • Monitoring

Less downtime, faster response, no paperwork, fixed budgeted cost and lower total cost are primary reasons most customers choose an on-site maintenance service agreement. 

To read more about maintenance agreements from IdentiSys, download our Service Maintenance Brochure.

IdentiSys represents over 70 key manufacturers in the identification and security marketplace, with manufacturer certified technicians located in 28 states and the District of Columbia. A full range of product service and support is available for many products and brands, including phone support, depot services, and on-site services.

  • Desktop ID Card Printers & Systems
  • Central Issuance Systems
  • ID Card Software
  • Metal Embossing Machines
  • Tracking Systems
  • Visitor Management Systems
  • Access Control Software
  • Access Control Hardware
  • Video Surveillance Software
  • Video Surveillance Hardware

Authorized ID service provider for

Authorized ​security system service provider for

Authorized Aiphone Partner


Authorized Allegion Dealer


Authorized AMAG Technology Partner

AMAG Technology

Authorized Arecont Vision Dealer

Arecont Vision

Authorized AXIS Communications Dealer

Access Communications

Authorized BadgePass Dealer


Authorized Eyemetric Identity Systems Dealer

Eyemetric Identity Systems

Authorized Galaxy Control Systems Dealer

Galaxy Control Systems

Authorized HID Global & FARGO Dealer

HID Global

Authorized Identiv Dealer and Provider


Authorized Panasonic Dealer


Authorized Pelco Dealer


Authorized S2 Security Integrator

S2 Security

Authorized Shooter Detection Systems Dealer

Shooter Detection Systems