Magicard Service and Repair

Authorized MAGiCARD DealerIdentiSys is a Magicard sales and service provider of retransfer card printers, direct-to-card card printers, card lamination modules, supplies and more.

Magicard service options include on-site, depot and phone support for:

  • Training
  • Installation
  • Software Integration
  • Cleaning and Maintenance
  • Diagnostics and Repair
  • Upgrades

Contact IdentiSys for your Magicard service needs. IdentiSys is certified to service all current and legacy* models.

* If parts are available.

Current Magicard Models

Ultima

​Prima 8

Prima 4

600

300

Rio Pro

Enduro+

​Pronto

Discontinued and Legacy Magicard Models

Alto

Avalon

Opera

Prima 3

Prima 2

Prima

Rio 2

Rio 2e

Tango 2e

Tango

Tempo

Pronto

Enduro

Service Maintenance Contracts

The best protection and value for your Magicard service needs is to have an IdentiSys on-site service maintenance agreement, which provides you with unlimited technical support over the phone, preventative maintenance (worn or defective part replacement and cleaning) and no charge for labor or travel time.

Service Maintenance Agreement Brochure

Contact us for more info on pricing and availability.

Request Service For Your Magicard Printer

To get your ID card printer serviced or repaired, call 877.213.8180 or fill out the form on this page. Someone from service department will contact you directly regarding your printer issues, and provide service pricing. If you have an IdentiSys service maintenance agreement, there is no charge for labor, travel time or parts.

The​ service department is available to reach from 8 AM to 5 PM (CT), Monday to Friday.​

Common Printer Repair Services

  • Printhead Replacement
  • Belt Replacement
  • Ribbon Sensor Replacement
  • Roller Replacement
  • Card Feeding Jams
  • Fix Poor Print Quality
  • Fix Print Alignment
  • ​Firmware Updates
  • Connect with IdentiSys

    877-213-8180

    Contact us