​Remote Support Services

Remote Install

tiger team logoDepending on the requirements of your ID system and IT infrastructure, IdentiSys may offer a variety of technical phone and remote desktop services. Services can cover everything from step-by-step instructions on setting up equipment to re-installing software to the training necessary for system operation and/or maintenance.

Our manufacturer certified CEs can remotely install drivers and software, as well as configure the printer settings for optimal printing. Additionally, CEs are trained in database integration to connect ID card software to existing employee, student or member information database systems. 

IdentiSys CEs are manufacturer certified to​ support:

  • CIM
  • Entrust Datacard
  • Evolis
  • FARGO
  • IDP
  • ISG
  • Magicard
  • Matica
  • NBS Technologies
  • NiSCA
  • Swiftcolor
  • VALID ID
  • Zebra Technologies

Remote support may be available for customers who did not purchase an ID system from IdentiSys, subject to fee.

Get the best value for your ID card system when you bundle your ID card system and service maintenance agreement together from IdentiSys.

Did you know?

An IdentiSys on-site service maintenance agreement provides customers with unlimited technical support over the phone, plus comprehensive preventative and emergency maintenance services.

Download the Service Maintenance Brochure to learn more.

Use the form on this page or call 877.213.8180 to set up a ​remote support service. The​ service department is available to reach from 8 AM to 5 PM (CT), Monday to Friday.