Queue Management Systems

Organizations with high customer traffic should consider the benefits of queueing systems, ensuring the most efficient delivery of service. Line and ticket queue management systems from IdentiSys are designed to provide an enhanced customer service through the efficient use of time and resources.

Qmatic Q-Guide 400
Line Queue Managemnet for Government
Qmatic on Laptop, Smartphone and Tablet

Benefits of Queue Systems

Many healthcare organizations, financial institutions, retailers, schools, government agencies and customer service counters benefit from the use of these innovative yet easy to use customer queuing solutions.

Queueing system benefits include:

  • Enhanced customer satisfaction
  • Improved staff performance
  • Growth in profits
  • Increased conversion rate
  • Decreased walk-aways
  • Improved operational efficiency
  • Reduced waiting times
  • Improved working environment

Features of Queue Systems

Queueing system​s can be customized to an organization's varied needs and requirements. From a simple self-contained ticket system to a state-of-the-art enterprise system linked to a network of branches, IdentiSys has all the solutions.

  • Self-serve kiosk
  • Registration and tracking
  • Numbered ticket system
  • LED monitor displays
  • Audio prompts
  • Clear and easy to understand customer/patient direction
  • Online scheduling
  • Full mobile applications
  • Informative waiting
  • Transfer between services
  • Collection of statistical data
  • Administrative information
  • ... and much more!

Qmatic Customer Flow Management Solutions

IdentiSys is the exclusive wholesale distributor of the Qmatic Q-Guide product line in the North American market. Q-Matic Corporation (Qmatic) is the pioneer of customer flow management and the world’s largest queue management company.

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