Qmatic

IdentiSys offers you customer flow management solutions that help change the way your customers wait. 

Qmatic has been a pioneer in the queuing business for more than 30 years. With an innovative approach to the industry, Qmatic has become the leading Customer Flow Management company in the world. Their years of experience in the field helped them create the six steps for customer service for all organizations. The six steps of Customer Flow Management cover the entire service journey, which include pre-arrival, arrival, waiting, service, post-service and management of the processes. 

An estimated 2 billion customers pass through Qmatic systems a year. Their hardware and software systems are running in 122 countries and have been implemented in more than 51,800 solutions worldwide. Whether you have a small location or a wide network of branches looking at the details behind your customer service process.

 

Click here to visit the Qmatic website

Products from Qmatic

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  • Qmatic on Laptop, Smartphone and Tablet

    Qmatic Remote Check-In - Web-Based Queue Check-in Add...

      The Qmatic Remote Check-In™ is a mobile/web-based solution that allows your customers to make a reservation at home or on the go prior to visiting your site, freeing up their time and making the most of yours. Using Qmatic Orchestra, Remote Check-In monitors the number of walk-ins for a given amount ...
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    • Identi Solo

      Qmatic IdentiQ Solo - Stand Alone Queuing System Sta...

        The Qmatic IdentiQ Solo is a great entry level queue management system to help you begin streamlining your customer's overall experience. With a ticketing printer at your customer greeting station, customers can quickly select the service they need help with and receive a time stamped ticket. After receiving a ticket, ...
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      • Qmatic Q-Guide 400+

        Qmatic Q-Guide 400+ - Second Queue Expansion Kit for ...

          The Qmatic Q-Guide 400+ is an expansion kit for your existing Q-Guide 400 queuing system to add a second queue. This kit will give you everything needed to add another queue if you need to segment your customer lines.  The expansion kit consists of an extra display, an extra terminal and connection ...
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        • Qmatic Q-Guide 400

          Qmatic Q-Guide 400 - Queue Management Touch Screen T...

            The Qmatic Q-Guide 400 is a ticket kiosk queuing system that is designed to be an easy set up and easy to use solution.  Print your own welcome message on the ticket or highlight seasonal sales, special promotions etc. You can see in real-time, exactly how many customers are waiting to get ...
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          • Qmatic Q-Guide 200

            Qmatic Q-Guide 200 - Single Queue Line Management fo...

              The Qmatic Q-Guide 200 is designed to easily create a fair and organized shopping experience for your clients. The customers are steered to one queue line, where they are served by up to three counters. Staff can open and close service counters based on customer levels. Customer's perceived wait time ...
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            • Qmatic Solo Virtua

              Qmatic Solo Virtua - Queue Management Self Service T...

                The Qmatic Solo Virtua is a stand-alone queue management solution that takes the traditional "take a number dispenser" system to a whole new level. The Solo Virtua is a touch screen self-service kiosk with an advanced easy-to-handle customer queue system for multiple categories and workstations. If your location has different service ...
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              • Qmatic Solo visual and audio counter

                Qmatic Solo Linea - Waiting Line Management System

                  The Qmatic Solo Linea is a simple but effective linear queue solution where transaction times are short and the objective is to keep wait times moderate. With no PC required, you can have an efficient and organized customer line that is guided by visual and audio prompts. The Solo Linea can ...
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                • Qmatic Orchestra Analytics

                  Qmatic Orchestra - Enterprise Queue Management System

                    The Qmatic Orchestra is a centralized queue management solution that allows you to be in complete control of your customer's experience when they enter your building — or any of your branch locations. This enterprise queueing system allows your whole organization to have data configured and stored in one centralized ...
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                  • Qmatic display LED

                    Qmatic Notes LED Display - Orchestra / Solo Add-on Co...

                      Qmatic’s Notes is a visual display that effectively delivers custom messages and displays the customer’s number currently being serviced in the queue line. This LED display is energy efficient, has a high contrast image and is lightweight for easy mounting. Notes can be custom configured with different languages and/or different ...
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                    • Qmatic Ensemble

                      Qmatic Orchestra One - Single Branch Queue Managemen...

                        The Qmatic Orchestra One (formerly known as the Qmatic Ensemble) is a one branch, de-centralized solution that offers a deep and sophisticated customer flow management. Orchestra One can be tailored to a specific branch and gives you better control over customer transactions and and all aspects of the queue system. The ...
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